Collaboration

RBE is interested in expanding cooperation and is open to proposals from suppliers and manufacturers. Product quality and market-level prices are what matter to us.

RBE pays special attention to local suppliers in each region. The Unified food network is developing across all regions of Russia, with its own quality control department, production facilities, and a well-developed logistics network.

Dear Partners!

RBE fulfills its contractual obligations and controls service quality at every level.

RBE’s Quality Control System
The company has implemented a multi-level quality control system that ensures the services provided meet established requirements and standards:

• Compliance with Contractual Obligations. Timelines, scope, and quality metrics are as set out in the contract.
• Multi-stage performance monitoring. Each stage is checked for compliance with internal regulations and the client’s requirements, at all levels of the company.
• Compliance with regulatory requirements. RBE’s operations are certified to international quality standards, including ISO and HACCP. We comply with food safety, public health, and environmental safety requirements.
• Regular audits and monitoring. Scheduled and unscheduled internal audits and external inspections; corrective actions follow the results.
• Transparency in reporting. On request, a partner receives information on the status of obligations and the results of control measures.

Procedure for handling inquiries from current partners

RBE reviews all inquiries from current partners. Processing steps:

• Registration of the inquiry. Every inquiry is assigned a number in a unified tracking system.
• Assignment of a designated representative. An employee is assigned to the inquiry to handle the issue and communicate with the partner.
• Analysis and Preparation of a Solution. The relevant specialists identify the cause and prepare a solution.
• Prompt Response. An initial response is given within 24 hours of registration. The final resolution follows within the time set by internal regulations or as agreed.
• Confirmation of the Outcome. We report on the measures taken and ask whether the issue has been resolved.